Refund policy
Return and Refund Policy
All sales are final. We do not accept returns or exchanges for change of mind, incorrect selection, or any other reason outside of the limited exceptions below.
Damages and issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. Email us at info@etchstudies.com with your order number and clear photos of the issue so we can evaluate it and make it right.
Exceptions / non-returnable items Because our products are educational curriculum materials (and in many cases digital or personalized), we cannot accept returns on:
- Custom or personalized products
- Digital downloads / downloadable curriculum
- Sale or clearance items
- Gift cards
Refunds (when applicable) If a return is approved under the limited circumstances above (damaged, defective, or wrong item), we will notify you once we’ve received and inspected the item. If approved, you will be refunded on your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since we approved your return and you have not received the refund, please contact us at info@etchstudies.com.
Questions? You can always reach us at info@etchstudies.com.